At Sanpxtop, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, our refund and return policy is here to assist you.

1. Eligibility for Returns

• Products must be returned within 14 days of delivery.
• Items must be unused, unopened, and in their original packaging.
• Proof of purchase (such as a receipt or order confirmation) must be provided.

2. Non-Returnable Items

• Certain products are not eligible for return, including:
  • Opened or used items.
  • Items purchased on final sale or clearance.
  • Custom or personalized products.

3. Return Process

• To initiate a return, please contact our customer service team at [contact information].
• Once your return request is approved, you will receive instructions on how to return your product.
• The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.

4. Refund Process

• Refunds will be processed within 7 business days of receiving the returned item.
• Refunds will be issued to the original payment method used for the purchase.
• Shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

• If you wish to exchange a product, please return the original item according to the return process and place a new order for the desired item.

6. Damaged or Defective Products

• If you receive a damaged or defective product, please contact us immediately with photos of the damage or defect.
• We will provide a replacement or full refund for the damaged or defective item.

7. Contact Us

• If you have any questions about our refund and return policy, please contact us at [contact information].

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This policy template can be customized further to meet the specific needs of Sanpxtop.